Frequently asked questions

How long does delivery take?

Goods are delivered in Lithuania within 1-3 business days from the date of order confirmation. Available delivery methods: LP Express parcel terminal, Omniva parcel terminal, Venipak parcel terminal.

If none of the delivery methods are suitable for you or you need delivery abroad, please contact us by email at info@loki.eu

How to return an item?

Requirements for returning goods:

The returned goods must be unopened and the original packaging must be intact.
The returned goods must be clean.
The goods must be unused.

If the above conditions are not met, the goods will not be accepted for return.

When returning goods, the order number and the buyer's first and last name must be indicated. Purchased goods can be returned within 14 working days. The customer is responsible for the delivery of returned goods and must ensure that the returned goods are securely packaged and undamaged. The customer pays for the return.

The returned item must be packed in protective packaging – a bag or box – and must be returned using LP Express, Omniva, or DPD parcel terminal: J. Basanavičiaus g. 67, Panevėžys Phone number: +37061234567

For product returns, you can contact us directly by email: info@loki.eu